Basics Inc.NO ORDERS TAKEN BY PHONE..THERE HAVE BEEN TOO MANY SCAMS
order@mybasicsonline.net
WE SHIP USING USPS,USPS EXPRESS AND FED EX GLOBAL
Most of our customers are fantastic people but we do get those who take advantage of our services and file fraudulent chargebacks. We will always respond with our side and all proof of delivery. Most are reversed back in our favor but many scam artists can get around this. We have now signed up with a service that will post those fraudulent people and their personal information in a datebase that is accessed by vendors all over the internet. If you file a chargeback without first talking to the merchant that tells us you are not credible. People like this ruin it for others. We now have to have signature required on most packages due to these people. Thank you for your understanding.
Testimonials to our authenticity and dedication
"Hi! My first order of LUM arrived! Yay! I will order again on Nov 13th after you have taken a break! I am so happy I found you. This is interesting. The bottom batch number of my LATISSE is 595233 expiry May 2010, and ..60232 expiry Jul 2010,...60525 expiry Aug 2010 and the LUM you sent is 61599 expiry May 2011. You can see the batch numbers are going up in proper sequence between my LATISSE and your LUM . This makes it obvious that everyone can depend on you for genuine product.Just thought that would be interesting information for you . I just wish I had found you sooner before wasting money elsewhere! Friendly Regards, Chris"
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I recieved the product. You rock! Thank you for providing a service that cannot be found anywhere else. It was so much easier than I expected to DIY (or, rather, DIMyself!). Thank you so much! Jennifer
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Hi Kelly . I just want you to know I have already done the Beautiful See around my mouth. It looks awesome! Tina
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Just want to thank you for my Bt order. I did it last night and the results are already showing. It was easy and painless. Thank you sooooooo much...I look forward to ordering from you again. The cost for me to do Botox (how I like it) where I live is approx. $750.00. Your product is amazing.. Thanks again, Gerri
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Hi Kelly, My order arrived today, Thank you , I Will be a regular customer . Very Happy with your service and fast post. Regards Annette
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I used the B last night and already see a difference. The DVD was awsome, I learned a great deal, thanks. I will place another order this week.
Hope
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My first order arrived superfast and well packed. I am very happy with the result. A first class service. (botox) A dentist friend put it in for me with no pain. I could do it myself easily. I have had it before a couple of times and paid a crazy price - this makes it affordable for me so I will be your regular customerfrom now on. I am thinking about a chemical peel now. Many thanks and best wishes. Ian
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Hi Kelly Received my Btox and it was great I was very pleased. I will tell others about you thanks again for a great produce. Dee
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Dec 16,2009
Just to let you know ive just received my BT and everything is OK with it. Thank you very much. If the product is as good as the service ill be in touch in about 4-6 months. Thanks. Ken
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Dec 22,2009
Hi! Just wanted to tell you how happy I am with the product and results! Thank you so much. Consider me a customer for life! Thanks again, Greta
Dec 25,2009
I got my order the day before Christmas and just couldn't wait. I bought the "Beautiful See" and it came in less then a week. After getting my courage up and deadening the area to be injected I started and did a much better job then doctors have done in the past. With less bruising and less swelling afterwards. I'm so happy I found your site and amazing products. I'm loving my lips so far and everyone is amazed I did it myself. I'll defiantly share your site with all my friends and order again from it in the future. Your new biggest fan, James.
Dec 25,2009
I am so excited that I found your website. What a great find for me. Your prices are great and delivery time is awesome. Thanks I was wondering if you all had any meso therapy or fat reduction Please let me know Your loyal customer lee
Jan 9,2010
I am delighted with the results of my first BT treatment! Although I was very nervous about doing this myself, it was much easier than I'd thought. I took my time doing it and the lido cream made it painless. My results look as good as when I paid 500 to the doctor - and with no bruising. Thank you for a great product.
Jan 12,2010
Thank-you so much for quick postage and excellent products. I did restylane under in the hollows of eye bags and BT in my forehead and brows 2 days ago. Today I saw my face when I was 23 (Im 36 now). I also had a scar on my cheek that was really effecting my confidence which you cant see now with the restylane filler. I used to be so ashamed of my appearance with premature ageing and scarring and now Im so happy. I can understand that practitioners need to charge a lot for liability reasons but I could not afford that and Im so grateful to be able to do it myself. Thank-you so much. (kat)
Jan 25,2010
Hi, Kelly
I would like to let you know that I am so very pleased with the products I bought from you. I am going to share my 2nd Lumingan with my best friend. I can't wait to see how that will work on her. Now I am interested with your other products. For the skin care, do you have any product can fade away the dark spot on the chick bone?
Feb 2,2010
...First I want to thank you...I finally ------ the BT, and the filler. You were right I feel your products are superior to "Discount Med Spa" it's so important to have a place you can trust, and I feel I found that in you. Thanks again Kim
Feb 18,2010
I have to tell you how impressed and pleased I am with the results I got, and how I will NEVER step foot in a doctors office again! Your product is the best. I will be ordering again from you when I need another BT treatment. Thanks so much for all your great service. S.
March 09,2010
Your company is fantastic. I wanted to write and say how happy I am with your product, your kit and instructions were very easy to read and understand and I am so pleased with the outcome of my BT. Thank you again. I will be reoredering soon. D.S.
March 28,2010
The bt is great. Works better than the botox from the doctor. I'll be sending my friends to you and I will slso order more !! Also the service is great!!
April 2,2010
I wanted to thank you all for being so patient with me. The first time I ordered through your company I was very nervous. I had no idea what to expect and had friends telling me ' oh, it’s probably not even a real company', or 'if you do get it, it won't work', or ' it will give you botulism'. But the product worked spectacularly. It arrived promptly and lasted longer than the Botox I had gotten at the doctors office.
Thank you for exceeding my expectations. M E, RN
April 3,2010
Just wanted to thank you from Toronto, the delivery was great. The stuff is terrific and I could use it easily. It really works. Thanks again Kim
April 9,2010
I just wanted to say thank you for your help. I got great results and it was a lot easier than I thought. It was so reassuring that you emailed me back straight away with advice. The product is really good and I got result even after 7 days of opening. I will be putting another order in with you soon. Best wishes A
April 14,2010
Thank you so much for the BT!! I've received Botox regularly from a doctor for 6 years now and your product ROCKS!!!!! I got better results by doing it myself compared to anyone else that charged me a lot of money. Your customer service is great also and I appreciate your quick response time when I had a question. I'll be ordering again soon and also plan to order your eyelash treatment. Thanks again!
C.
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July 15,2010
Hi there just to let every one no this is a top botox product its been my secound order now and have had great results fast shipping to and it is east to do highly reccomend this site best wishes Richard UK
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July 19,2010
Thank you... I just love your products and costumer service. Lisa
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August 7,2010
I use Latisse very successfully to regrow and maintain my eyebrows. As a man with large areas to cover, I have to consume large amounts of the medication and the cost got out of hand. I am very happy to have switched to LUMIGAN/CAREPROST and can report nothing but extremely good results. Thank you all for your excellent service and good advice.
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August,11,2010
Hello
Yes, I orderd BT from you a few times. The results are better then what I used to pay hundred of dollars for at a doctors. I will try a medium filler. Thanks for much. ME
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August 18,2010
Your products are incredible. Your customer service is excellent! Thanks!!
Jill
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Sept 23,2010
Hi
I would just like to say thank you to you for your excellent service and product and I look forward to doing business with you again
Kind regards
Deborah P
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Sept 30,2010
I just wanted to say Thank you for these products, they are 100% legit. I was very skeptical about ordering or if the products would even work...THEY WORK WONDERS!!! I can easily do my own BT at home, at my convience and the products are fine to use. I have had botox and fillers done professionally but this is so much better!! I made certain I researched all areas prior to use and watched many videos. All I can say is Thank you and as long as you sell the product, I will continue to be a customer. Thanks again. Pam
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Oct 13,2010
hi guys
thought i would drop a line to tell you that this is the third order of BT i have purchased from you. i would just like to say thanks for the fast postage and the great product. I do a great job on myself and am always pleased with the result. I have had BT from doctors before but my results are just as good if not better.
This was the first time
Australian customs checked the parcel, probably due to the large polystyrene box you shipped the product in, however, it still arrived on my doorstep which is the main thing.
Was just wondering if the box is necessary? but do realize you need to keep the product cool. just a thought.
thanks again.
regards
Teresa
Our reply: Yes we do need to keep it as cool as possible because we do not want air to get in. Just because it gets warm that does not mean it will go bad but we still like to error on the side of caution. During the winter months here and sending to other areas where it is also cold we send in Express Envelopes wrapped in a foil product to hold the cool temp. Thank you
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Oct 27,2010
I have been ordering BT from your website for about two years now. I have no complain! I've never experienced a more efficient, professional, honest and decent company on the web as My Basics Online(Basics Inc.). You save the average American person who order from your website hundreds of dollars on medications impossible to get for a FAIR price in the States. Period! Keep up the good work!
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Nov 4,2010
Thank you so much for your honesty and telling me how it works. I look forward to getting my basics (generic). Your basics is very good and thank you for an affordable price when I am on a budget. I will always buy from you and even more when I am not on a budget. Laugh! Have a good day.
Sonya
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Nov 17,2010
Thank you!
Super fast shipping. You guys are the best!
CJ
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Dec. 21,2010
Okay, Thanks again and Merry Christmas. I do appreciate your prompt response and LOVE your product. It is GREAT product. Everything I have ordered over the months from Basic is much better product than anywhere I have shopped, and I have shopped these products carefully. GREAT PRODUCT & GREAT PRICES. Thank you. Teresa
Jan.19,2011
HI, I just wanted you to know how pleased I am with your filler product and speed of delivery. I used it in my cheek area for volume from weight loss. It has been a month and my face is fuller but natural. It was very easy to inject, and cost me only $180 as compared to $1,000 that the doctor charged me last year. Next I will do my smile lines. I will be a return customer for sure! Thanks, Lauren in California
Jan.22,2011
WOW! I am SO HAPPY with your BT product AND service. I also couldn't believe HOW FAST my order got to me!
My first kit arrived, I used it successfully and love what I see in the mirror. In fact, I have got BETTER results doing it MYSELF!
I have seen a good doctor, on and off, for years when I could "afford it" to provide the same product/service. The price doctors charge is generally "out of my league" ,so I am ECSTATIC that you offer a do-it-youself product at a GREAT, AFFORDABLE price that works! I will definitely be a REPEAT customer AND try other products you offer as well.
YOU are free to post this on your site as a GREAT testimonial from a first time client...now a permanent client!
NOW, I can afford to continue to look great at and affordable ongoing price!
THANKS AGAIN!
Scott
March,04,2011
I would like to say i am very pleased with the service and botox, it took only 4 days to get to england and i used the botox about 6pm last night and in the morning my frown lines between my eyes had frozen and some of the crows feet. I have been paying £345 in London to have just 2 areas done. I will be buying again, thank you.
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April 30,2011
Hi,
Thank you for the excellent customer service!!! I really appreciate the super fast shipping. I also appreciate the detailed directions on BT (they're fool proof). Your company has a customer for life. Thanks, Deanne
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June,21, 2011
Just used Basics BT together with Like Juvederm fine. Both products absolutely fantastic, the result is incredible. I have lost at least 10 years of wrinkles and ageing from my face. I look younger and feel younger, thanks to My Basics Online. Many, many thanks.
UK Customer.
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Nov,2011
You are WONDERFUL! I realize this was my fault (I should have realized that changing the billing address would automatically change the shipping address) and cannot thank you enough for your kind assistance. Your customer service has always been excellant but your help in contacting USPS on my behalf is above and beyond any reasonable expectation! Thank you again for not only an amazing product at an amazing price but also for your outstanding customer service. Please have a wonderful holiday.
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Our mission is simple: to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. We only sell SAFE CE certifide and GMP regulated products. These are very high standards often more astringent than FDA approved products. We educate consumers rather than hoping for their ignorance about what is safe and what is not. Truly, if we believe everything the FDA says we would all be dead by now. Take a look at what they have approved. American produced does not mean the best, it just means KEEP YOUR MONEY IN OUR COUNTRY rather than save and be able to afford what everyone has a right to. The FDA fails to remind us that people in other countries produce their own equals to ours because YES their countrymen use those same products. They want what we want and are allowed to have it.They also do not tell you how many medications are produced in other countries and shipped here to be prescribed by american Physicians. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.
Why don't you need a prescription for you to sell your products off your website even though the products require one over the counter? A prescription is not required as we are an Oceania-based company and operate under different laws and regulations. Also, non-controlled FDA approved medications can be legally imported into the US, and a number of other countries, by individuals for their personal use.
Do I need to have a medical evaluation? A medical evaluation is not required. HOWEVER, we do strongly recommend that you inform your physician of any medications that you plan on taking, so that you can be advised on your progress and health throughout by them.
Are the products that you sell Genuine or Generic? The pharmaceutical products we supply are all genuine branded products, unless otherwise clearly stated on our website. However, the packaging may differ slightly from what you are used to due to the fact that we are based in Oceania, and source our stock from places such as Australia and the UK where packaging laws and the manufacturer's product branding can be different from other countries. In many cases our products are made by the same companies but marketed for different uses.
Are the products you sell within their expiration dates? We do NOT sell prescription medication that is past its expiry date. It is illegal to do so. Our products ALWAYS have at least 1 year shelf life but normally 2.
Do you have a guarantee on my receiving the product? If for any reason, your order does not arrive, a credit will be applied to your credit card equal to the amount of your purchase, or a replacement shipment will be sent to you, if that is what you request. You must wait at least 21 business days for your product to arrive before requesting this.
Is it legal to order medications like this? It is in most countries including the USA and the UK. If you have concerns please check with your local authorities. We will let you know if we think there is a problem with customs in your particular country.
Are the medications you ship the same quality as the ones I buy at the local pharmacy? We only supply medications manufactured and marketed by leading international pharmaceutical companies so you can be assured of receiving the highest quality medications. Only FDA,CE Certifide or GMP standard products are offered.
